Robert Downes and Elizabeth Foote
HIV Community Clinical Nurse Specialists , Liverpool University Hospitals NHS Foundation Trust
The quality of communication in interactions between HIV specialist nurses and patients has a major infl uence on patient outcomes. As nurses, we have a responsibility to continuously strive to improve our communication skills as poor communication can be damaging and lead to confusion and poorer patient outcomes. Where communication is poor, patient care and outcomes suffer. As HIV specialist nurses, communication is an integral part of our role and could be argued to be the most important skill.
Keywords : HIV, communication skills, barriers to communication, confl ict resolution, emotional intelligence, self-awareness, motivational interviewing, advanced communication skills, confi dentiality, language